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Forum Discussion

Murmur's avatar
Murmur
Explorer | Level 4
2 months ago

Unable to add payment info to a Dropbox team trial

I just started a trial team account. I would like to go ahead and add our payment info, but when I click Add Payment Info, I always get an error that says "This account is already connected to a Drop...
Billing
dropbox business
Payments
Plans
upgrades
  • Jay's avatar
    Jay
    2 months ago

    Thanks for the image, could you try switching browsers to see if this helps?

Murmur's avatar
Murmur
Explorer | Level 4

Including screenshots for clarity. I press the add billing button and receive the error below. 



 

  

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 months ago

Thanks for the image, could you try switching browsers to see if this helps?

  • Murmur's avatar
    Murmur
    Explorer | Level 4
    2 months ago

    Thank you! Safari worked. Chrome did not. 

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 months ago

      No worries, glad to hear that you were able to add the details!

       

      Enjoy your weekend!

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