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Forum Discussion
Unable to find/install the app
I was unable to figure out how to get the latest windows app. I followed the steps in the tool to download it but it was only encouraging me to download the chrome extension, which I already have. Here is a loom of my issue. https://www.loom.com/share/dc775f3d5fbf4bacb7a0d1a24b8d7a4c?sid=17da5b11-a963-41e9-9d4c-d687c7c64fc9
I was able to find my original email inviting me to install the app and the link there still worked - but others may run into this.
Hi everyone! (yabo jsml Megan Jay)
Thanks for your patience while we looked into this. At this time, we're currently investigating an issue with the installer link redirecting improperly.
In the meantime, feel free to use one of these direct installer links for Dropbox Dash below (depending on your computer's platform):
• (Mac): mac.x86_64
• ❖ (Windows): win.x86_64
Feel free to reach out to the support team using this link if any further troubleshooting assistance is needed. Thanks again!
James
Advanced Support | Dropbox Dash
That appears to be the same link that I got to in my loom video, it runs the same web page and I end up at the same place - it asks to install the chrome extension, then after a moment it detects I already have it (presumably) and goes to no further steps.
FYI, from the Dash home browser page, I get the same link and result going this route
- Jay
Dropbox Staff
Are you certain that the app isn't already installed? Does the Ctrl+E shortcut not work?
- It was installed, but as you can see in the loom video the desktop app was complaining that it needed an upgrade.
I have two Macbooks. One has the Dropbox Dash desktop app installed. The other one, I can only get to the Chrome extension. There seems to be no download link available for the desktop app. I keep going through the connection/install pages over and over, but it stops after the Chrome extension is installed. How can I get Dropbox Dash installed on my other desktop? Unfortunately, I did not save a DMG and cannot go from there.
- Megan, thanks for replying. Unfortunately neither of those links are helpful. The first one doesn’t actually say how to get the desktop app. The second one, as I mentioned, only takes me to connecting apps and installing a chrome extension. It does not offer an app after that.
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