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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Hello, I was told by a support agent named Melissa that I would receive a full refund of the money taken out for a subscription that was supposed to be canceled. This did not happen yet. I've checked my bank account recently after waiting all week and I still haven't received a full refund like I was promised. I'm in desperate need of the money now. Added to this, my card number might be out of date on the account so I will need help knowing how to update my information. This is very stressful. Can someone help me?
- Mark
Super User II
Refunds can take 5 or so working days, so, when were you told you'd get it?
You will need to contact support again I'm afraid to ask for help - you should be able to reply back to the email messages you got about it.
- Helen DBX
Dropbox Staff
Hello there,
Helen from Dropbox here.
My colleague Casey, has reached out to you today with an update on your ticket no. 22946452 regarding your refund.
Thank you for your patience during this process and have a lovely day.
Best regards,
Helen
The Dropbox Team
