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Forum Discussion
How can I get a refund for a payment?
How I can refundable my payment I did many of request and your team that are not given accurate answers
Dears: this last month my subscription was charged 15 times, with 14 (unsuccessful) attempted refunds. These refunds doesn't appear on my Visa so this month I'm paying 15 times the agreed plan. Paypal requested a refund on Dropbox and Dropbox, then downgraded my accoutn to basic. So, this month I'm paying to Dropbox more than $USD 150 and left without service.
Nobody is taking this seriously. Dropbox charged me as a serial fraud machine and processes n-1 refunds. Paypal took such refunds and "said" they processed them. Such refunds never arrived to my Visa account. And as a final straw, Dropbox downgraded my account. Be serious. You messed it up, you fix it.
Rich
Super User II
Super User II
kurakensama wrote:
Dears: this last month my subscription was charged 15 times, with 14 (unsuccessful) attempted refunds. These refunds doesn't appear on my Visa so this month I'm paying 15 times the agreed plan.
You need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
