Forum Discussion

New member | Level 2

2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers

Dropbox Staff

Hey Etherealbylar , welcome to our Community!

I'd be happy to help, however in order to do this, I'd need some sensitive billing info.

I think it'd be a better idea to reach out via email, don't you think?

Let me know, and I'll open a ticket on my end for you!

Explorer | Level 3

12 months ago

We have done this several times and you continue to ask for a postal code, which we do not use here. This is so time consuming and irritating.

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!