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Eatsmartsup's avatar
Eatsmartsup
New member | Level 2
2 years ago

How can I get a refund for a payment?

How I can refundable my payment I did many of request and your team that are not given accurate answers
cancellations
Payments
Refunds
Mark's avatar
Mark
Icon for Super User II rankSuper User II

All support options are at www.dropbox.com/support.

 

It sounds like you have used a trial and not then cancelled it. So, you need to try and ask for a refund although note that they usually only do so where legally required. 

AR_23's avatar
AR_23
New member | Level 2
12 months ago

No. Dropbox Plus. Accounts created (and paid) a few years ago. But, this year, with a bonus: one of the accounts was double invoiced. As simple as that.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey AR_23! I had a look into our system, and I can see your case is already being handled by our specialists. I’ve left them an internal note on your behalf, and they’ll get back to you as soon as possible.

    • Gidgette's avatar
      Gidgette
      Explorer | Level 3
      12 months ago

      No one is helping at all

       

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Gidgette, I hope you're doing well!

         

        I remember opening a ticket for you back in August. Do you still face the same issue, or is it something else?

         

        Keep me posted! 

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