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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before the 7 days, then again (after waiting 7 days) that there is a problem which however is not written by Nowhere.
We're really worried about that because they don't give us any timelines and the fact that the problem doesn't exist on the dropbox status page and that nobody else talks about it seems a bit suspicious.
I don't like writing these posts but we are really worried don't you think? Are any of you having similar problems? do they only have it with us?
i am reading a lot about the massive increase rate of storage demand due to plex users and that that is why this is happening.
this is really unfortunate as we just signed up last month in order to migrate our data to dropbox from storage servers in a datacenter.
this limitation now halted that costing huge amounts of extra money every month.
i read about someone reporting people using rclone to upload things but the issue here is that we do that as well as we use it to move our data that way and sync stuff with other systems.
i hope they don't treat everyone using rclone as one of those mentioned in the comments.
rclone is a legit tool for businesses as well.
and we encrypt a large portion of our data as well except for files our team members share like sales files and reports.
frustrating because we have 600+TB of data waiting to be migrated and are stuck now, sigh.
i hope a solution is presented soon, but reading why they started limited is somewhat understandable.
just a shame it also impacts legit purposes.
Hi,
I've been getting a message that the dropbox has insufficient storage space for several days. We have the Dropbox advanced subscription and only used 151GB...
The result is that my files on the Dropbox are no longer synchronized...I've looked at the dropbox backup page and there are no backups in progress.
How can I solve this?
Dear Dropbox staff: Read and treat this seriously! Please pass this along to the appropriate department for handling. Thank you.
TLDR: Due to Google Workspace enforcing storage limits; users are migrating hundreds of TB of encrypted data (movies, TV) for use on their Plex servers (they mount and stream data from Dropbox with a tool called Rclone, so they don't have to pay the high cost of storing locally. Link to the tool: https://rclone.org/) . They then sell access to these Plex servers for a monthly paid subscription. This is considered a breach of Dropbox's AUP and these accounts should be banned.
Summary: Google Workspace was not enforcing storage limits and was being abused by people uploading hundreds of TB (even PB) of encrypted data (so they can't even de-duplicate the data) to Google Drive.
Google at the start of March 2023 decided to put a halt to this and is now enforcing storage limits. Users are now looking for a new unlimited cloud storage options. Enter Dropbox. You can see people discussing and pooling together for Dropbox Advanced this on this forum: https://forum.rclone.org/t/dropbox-unlimited-plan-looking-for-other-persons and here: https://forum.rclone.org/t/unlimited-alternatives-to-google-drive-what-are-the-options
This is where the huge influx of data is coming from per your notice:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plansWe understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.
How to solve this: Easily. You are looking for Dropbox Advanced accounts created in March 2023 or after and have 3 users only (usually) and tons of data taken up by encrypted files (basically gibberish). Some accounts may have been created early than March 2023, but still fit the criteria of using TONS of data.
Please investigate this and close the accounts abusing the service Dropbox provides. Thank you.
Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.
iNQUAM wrote:Some people might be like that. But there are also those like me. Who hade GSuite Business with unlimited storage, where forced by Google to move to Workspace with "as much storage as you need" and who all of a sudden got limited. I'm a consultant and a one person company. I store nightly backups of my computers and servers in the cloud as well as project and customer data. Customer data which makes me want to encrypt anything I upload.
I'm looking into moving to Dropbox Advance now because of this and would fall under you blanketed description of people. All while being a legitimate users and business owner who are in need of a new home for my data since I simply don't trust Google and their way of changing the rules all the time any more.I would not recommend them at the moment. Show for alternatives. You become 1 TB per lizens + 1 TB per month.If that's enough for you? OK, have fun.btw.: Business Advanced is still being falsely advertised with "As much space as needed, once purchased" on my side
The same with us.
Sir, you are creating conspiracy theories here.
In a lot of countries you are _obliged_ to store data encrypted. It is not only from interest for video-pirates, but for companies that do architectural and mechanical design, modelling, video-editing and so on. It is a very unwise allegation you are formulating that everyone encrypting their files does bad.
It is for security. Of customer data and sensitive project data.
Also you should ask _why_ people are encrypting their data. Simply because dropbox is scanning the files for copyright-infringement.
If they would not do this, but they are obliged by law to do this unfortunately, then people would not encrypt because it creates overhead to encrypt. And then you could deduplicate on filesystem-side of Dropbox. If you want to be angry at someone, be angry at the lawmakers and rights-holders that are after people that digitize their DVD-collections instead of caring for real criminality in the streets and be angry at Dropbox that is making contracts with people and not fulfilling it, - not be angry at people that use their storage they bought _as advertised_ by Dropbox in an absolutely legitimate manner.
@Shamrock22
You know WHY they are encrypting; to avoid copyright infringement of scanned files. 😆 That provides me all I need to know.
Like I said, any REAL company would not be using Dropbox as a BACKUP. They would USE REAL BACKUP SERVICES. Dropbox is to SHARE files.
And conspiracies? You can see people discussing and using Dropbox for mass uploading files and mounting Dropbox with Rclone at the forum links I provided in my OP. 🤣
Sorry to say your fix doesnt actually solve it, There are many companys out there that use linux servers so use apps like rclone to connect to cloud back up servers, considering last I check dropbox dont have a linux alternative, also like my company who uses server that are linux based, Projects injest through it and back up to the cloud.
Your "easy fix" as you call it doesnt take everything into consideration and mass banning everyone on a claim without actual proof, would see dropbox sued into the next century.
Its not as easy as you think it is to stop the abuse by hoarders that have moved over to DB.
Also for someone who claims not to be doing things, you certainly know alot about it, where to look and such, I didnt even know half of that.
Yes Dropbox needs to do something but what I actually dont know. Investigate Account Sharing/Selling defaintly, but finding those that are selling Plex Accounts, going to be hard as by what I have heard Plex themselves have spent years trying to find a way.- Please read the AUP: https://www.dropbox.com/acceptable_useuse the Services to back up, or as infrastructure for, your own cloud services;P.S. No reputable company is using Dropbox to backup data. It is against their AUP. They would use real backup services for that. Blackblaze B2, etc. You are most likely the cause of this problem too.
I do not understand why the business-advanced offer is still sold on the website when they cannot even fullfill the contracts they already made with us.
If stacking up on capacity is temporarily limited then please stop making new contracts until the situation is under control again
To be honest, like this, I think they'll end up losing customers more than gaining new ones
confirmed:
We are currently seeing unexpected growth across Dropbox Advanced, and as a result are currently only able to grant 1 TB per month per team.
If your team needs more than 1 TB per month, you can purchase a space pack from https://www.dropbox.com/plans.
We understand this may be frustrating and are working to resolve this for our customers.
This is a temporary measure we have put in place due to unexpected growth across Dropbox Advanced. We do not yet have an estimate as to when we will be able to grant larger quota increases.no information visible on the additional space packs, still the "As much space as needed, once purchased" is falsely promoted.
2 weeks ago I have subscribed for the Dropbox Advanced as was sold the lie of "as much storage as you need". Initially it was going up nicely and my 100TB was migrating nicely. The last week it seems I hit a hard cap and support told me that they are allowed to assign only 10TB/week. While I was not happy, I understood that it was a temporary measure and came to terms with it. Today I went in to chat to Support for the weekly quota and was told that now it is only 1TB/month. I mean, rather than improving things are going for the worse. Anyways it is looking more and more like a ripoff company with a ripoff product
- Mark
Super User II
Being honest here Collection-of-Letters Dropbox support dont seem to know what they are doing as every person who messages is being told something else.
It may be worth trying again and see what happens.
We have just been hit with the same problem.
We were at over 90% utilisation of approximately 200TB.
We have in the past had storage added in 20, 30 and 50TB increments (from memory) and it has never been a problem. I never hit a hard limit in my previous experience on adding storage. The team was always super cool and helpful.
We signed up to the ‘advanced plan’ years ago for ‘as much storage as you need’, and although I found it disappointing I need to continue to ask permission to get access to that storage, it wasn’t a big deal and I understand why they do that.
At this stage, I need to upload about 30TB in the near term, and expect to upload as much as 100TB by end of year. So I asked for 100TB. I asked for what I reasonably expect to use from my ‘as much storage as you need’ plan.
All of a sudden, I got the ‘we are giving you 1TB’ and ‘see our policy’ which states the request needs to be reasonable.
Well, Dropbox have raised their prices, we’ve increased our team numbers on this plan, and I pay for ‘as much as I need’. I *need* about 100TB to cover us for the next six months of uploads. I’ve currently got a 200TB storage space at ~90% utilisation following the ‘1TB’ they ‘gave us’ (we pay for it) this morning.
You can’t sell ‘as much storage as you need’ and then silently introduce policies to support staff and tell them they can no longer honour the advertised offering and expect us to accept that.
This is the kind of thing that loses customers. I get that we use what many will consider a lot of space, but that’s why we pay for a lot of space (‘as much as you need’), because we … need it.
I hope the Dropbox team re-think this new policy. At first I thought it may have been a mistake until I saw this post. It appears it is not a mistake at all. Very disappointing, and if not resolved we will need to switch to another provider using object storage, and/or do internal site-to-site replication, which is viable, but very, very disappointing. If Dropbox is no longer going to honour their advertised products to long term customers, when everything used to be totally cool, I’ll be sure to be letting others I’ve referred to dropbox know about this, and will be certainly looking to jump ship for our storage needs.
Hello everyone,
I'm testing the Business Advanced plan, It looks good, I kept getting more space with 2TB each time when the storage almost reached out.
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
Im reading alot of topic about the storage problem, I need to know before I really gonna join the DBox.
Thank you in advance!!
- Rich
Richard Eltink wrote:
But I'm now stuck at 30TB and I did not got more space, why? its says that I have unlimited space but that is not true.
It is unlimited, and it is automatic up to a point (which you've likely reached). Beyond that limit you just need to contact Support to have your storage expanded.
9/10 TB per week is far from "unlimited" or "as much space as you need" as promoted.
so be careful before you subscribe to the promoted subscriptions as they do not offer any kind of unlimited storage at the moment.
Three reason why Dropbox is not a replacement for Google Drive:
- As an impacted Google Drive Unlimited user and facing the same issue as many, I contacted Dropbox support to confirm if the service was suitable for my needs. I had confirmed that my encrypted media would be safe here and that my amount of data would not be a problem with an Enterprise Advance account (175TB). Around 38TB into my migration I've hit a brick wall with the service and support team. It appears Dropbox has invoked a new policy of allowing 10TB of allocation per week. I was told actively, all way up to yesterday that my amount of data and my migration wouldn't be an issue, and that they will continue to allocated storage in blocks as needed. Now, I can no longer get any storage allocated to my account for a week, and that allocation is limited to 10TB.
- Following the above, I wanted to raise and issue and complain. I've effectively been mis-sold a product, with the actions of the above meaning that I'm stuck mid-migration in limbo and unable to move any more data, with an ETA for the remaining migration of ~140 now going to take 14 weeks. I was promptly advised that Dropbox do not have a complaint policy or a procedure to handle complaints. My issue will be fed to Services in the form of feedback and 'apologies for the trouble caused'.
- They have no weekend support. That's right, Monday - Friday. Have an issue on the weekend? Better hope it doesn't impact any services as it won't be looked at.
This is a stark warning for people with Google Drive datasets to steer clear of Dropbox and there service level. This is not the answer you are looking for and will disappoint. I unfortunately committed to a year of service. If you are going to start a subscription, maybe stick to monthly until your migration is complete to at least hold the Dropbox team financially accountable.
Related support tickets;
#22431044 - Requesting storage, have as much as you like#22443939 - Requesting storage, here's 10TB, come back for more anytime
#22450160 - You've had 10TB, come back in a week
TLDR; As much as you need data is a lie. I need more data and Dropbox refuse to allocated it. See this forum and Reddit for other instances of this happening They also do not accept complaints as an enterprise service.Recent changes in Dropbox policy limiting amount of data is quite a shocker.
Before choosing Dropbox, we had a detailed chat and video conference with one of your team members to explain our requirements, which was around 300 TB of data for our video footage. We were informed that this was totally doable. Also to our query whether there would be any future change in the plan being offered, we were told that we could safely invest in it on a long term basis. This is all on chat.Trusting Dropbox's assurance, we invested two years in uploading the data. Now Dropbox has changed its policy. All the time and expense (forget about the effort) have gone to waste. Now we are on a marathon to download all the data before our term expires (that means double the expense) I just wish that Dropbox had been upfront. Small businesses can be impacted very badly by this.Welcome to the club. We have the EXACT same experience as you, a little less data but still 160TB of video work.
- I have many business clients who have been affected by false advertising from Dropbox. Over the past few years, we have collected a lot of evidence and are now seriously considering collectively opening a big lawsuit against Dropbox. It is clear that they engage in false advertising and mislead users with their baseless excuses regarding limit changes.They will say anything to get paid, and it's simply a big lie. Even if you open tickets every day, you will NOT receive as much space as needed.This is particularly concerning for a company with a yearly revenue of $2.325B.Their lies and misleading information have harmed our business significantly. It's astonishing that no one has stopped them yet.If you would like to join the lawsuit, please let me know. We are planning to initiate disputes in different countries to apply more pressure.As an alternative, I suggest using box.com, which does not engage in misleading practices.Enough is enough, and this issue needs to be addressed.
I sugguest that everyone reports false advertising through national federal agency. If you don't know how, please check here: https://www.wikihow.com/Report-False-Advertising
This whole affair is getting even more strange. I really start to doubt these business-decisions they make.
I made peace with the idea that i have to request every week 10 TB. I can do this even automated, no problem.
Now today Dropbox (Boris) answered me i will only get additional 10 TB capacity next week when i reach this capacity need.
Soooooo the solution for this is now to fill up random bytes on it, i suppose.This is the effect of your policies. This is what you want?
I can do this. No problem. But i really don't want to. I like this service actually and i want it to succeed but you are basically forcing the people to do this.
You should fire the person who had these wonderful ideas.
Edit: I want to emphasize that i am not a user who has 1000TB of stuff stored. I am still in the low two-digit-TB-area.
I’ve been dealing with this same issue for over a week now. I bought the service on July 3rd, and told sales that I was transferring 78TB, and was told that would be no issue.
The automated storage increases stopped working on July 11th at 38TB, so I reached out to support and Mia mentioned that “Dropbox engineers are aware of an issue currently with that option and are working on a solution.”
I’ve specifically asked for a timeline and they replied with “it is not possible to know the exact date.”
They have offered a free month of my subscription as well as a full refund, but I am just looking for answers.
UPDATE 7/22/23: I have requested to proceed with the full refund as offered and have instead went with Box.com’s Business Plus plan.UPDATE 7/26/23: I had to call Dropbox support because the agent that was handling my issue via email (Mia) said they had escalated my issue instead of processing my request for a refund as offered. I believe they are overwhelmed and losing money with the amount of growth they've seen from the amount of gdrive migrations, hence the limiting policies set forth. It does not justify it, and it is wrong to do to customers. I will not be using Dropbox ever again and will actively deter anyone else from using them as well. I am glad that my time dealing with this shady company has now concluded.
Hi,
I've begun the process of moving all my work (video production) from a local NAS to Dropbox Business Advanced on the promise of unlimited storage and better backups/versioning.
It automatically increased my storage as I went along, and I've got a little over half way through the process (39.9TB of around 75TB), but the disk is now marked as full. I've contacted support, who told me "Unfortunately, we cannot add more space at the moment. However, our engineers are aware of the problem and are working on a solution". No timeline, and a follow up query to clarify whether I have reached a maximum amount of available storage currently available to an account, or if there is a problem relating to adding storage to any account, has not been answered.
Is 40TB a hard limit? Have I made a terrible error buying a year upfront of storage that doesn't meet my needs?
Same problem.
After request they transfer this request to the tech team and they only give us 10TB of space.
They only said having tech problems and will soon solve it...
Today we started the week as it ended: "Dropbox engineers are aware of the problem and are working on a solution".
No info or other details regarding this issue and when it will solved. It is going on since 29th of June for us. We have our Dropbox full and we can't even sync a small file and the automated backup of our workstations failed this morning.
I'm currently thinking that this is not an issue but a new Dropbox policy. If this is the case than it would be very unfair to not tell the truth to customers.
I would like to mention that we're currently paying for "As much space as needed".
I think we owe an official explanation from Dropbox support on what's going on.
I believe that it is necessary to report "false advertising" as the problem has always been present since my arrival here. and here unlimited space does not seem to exist.
