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Forum Discussion
No additional space on Business Advanced
Dear community,
I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
Three reason why Dropbox is not a replacement for Google Drive:
- As an impacted Google Drive Unlimited user and facing the same issue as many, I contacted Dropbox support to confirm if the service was suitable for my needs. I had confirmed that my encrypted media would be safe here and that my amount of data would not be a problem with an Enterprise Advance account (175TB). Around 38TB into my migration I've hit a brick wall with the service and support team. It appears Dropbox has invoked a new policy of allowing 10TB of allocation per week. I was told actively, all way up to yesterday that my amount of data and my migration wouldn't be an issue, and that they will continue to allocated storage in blocks as needed. Now, I can no longer get any storage allocated to my account for a week, and that allocation is limited to 10TB.
- Following the above, I wanted to raise and issue and complain. I've effectively been mis-sold a product, with the actions of the above meaning that I'm stuck mid-migration in limbo and unable to move any more data, with an ETA for the remaining migration of ~140 now going to take 14 weeks. I was promptly advised that Dropbox do not have a complaint policy or a procedure to handle complaints. My issue will be fed to Services in the form of feedback and 'apologies for the trouble caused'.
- They have no weekend support. That's right, Monday - Friday. Have an issue on the weekend? Better hope it doesn't impact any services as it won't be looked at.
This is a stark warning for people with Google Drive datasets to steer clear of Dropbox and there service level. This is not the answer you are looking for and will disappoint. I unfortunately committed to a year of service. If you are going to start a subscription, maybe stick to monthly until your migration is complete to at least hold the Dropbox team financially accountable.
Related support tickets;
#22431044 - Requesting storage, have as much as you like
#22443939 - Requesting storage, here's 10TB, come back for more anytime
#22450160 - You've had 10TB, come back in a week
TLDR; As much as you need data is a lie. I need more data and Dropbox refuse to allocated it. See this forum and Reddit for other instances of this happening They also do not accept complaints as an enterprise service.
Recent changes in Dropbox policy limiting amount of data is quite a shocker.
Before choosing Dropbox, we had a detailed chat and video conference with one of your team members to explain our requirements, which was around 300 TB of data for our video footage. We were informed that this was totally doable. Also to our query whether there would be any future change in the plan being offered, we were told that we could safely invest in it on a long term basis. This is all on chat.
Trusting Dropbox's assurance, we invested two years in uploading the data. Now Dropbox has changed its policy. All the time and expense (forget about the effort) have gone to waste. Now we are on a marathon to download all the data before our term expires (that means double the expense) I just wish that Dropbox had been upfront. Small businesses can be impacted very badly by this.
Welcome to the club. We have the EXACT same experience as you, a little less data but still 160TB of video work.
I'm impressed no one has filed a lawsuit yet
