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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
NA101's avatar
NA101
New member | Level 2

Recent changes in Dropbox policy limiting amount of data is quite a shocker. 

 Before choosing Dropbox, we had a detailed chat and video conference with one of your team members to explain our requirements, which was around 300 TB of data for our video footage. We were informed that this was totally doable. Also to our query whether there would be any future change in the plan being offered, we were told that we could safely invest in it on a long term basis. This is all on chat. 
 
Trusting Dropbox's assurance, we invested two years in uploading the data. Now Dropbox has changed its policy. All the time and expense (forget about the effort) have gone to waste. Now we are on a marathon to download all the data before our term expires (that means double the expense) I just wish that Dropbox had been upfront. Small businesses can be impacted very badly by this. 
clintwb's avatar
clintwb
Helpful | Level 7
9 months ago

Welcome to the club.  We have the EXACT same experience as you, a little less data but still 160TB of video work.  

  • jacoporicci's avatar
    jacoporicci
    Helpful | Level 6
    9 months ago

    I'm impressed no one has filed a lawsuit yet

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