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Forum Discussion

ggtello's avatar
ggtello
Helpful | Level 6
2 years ago

No additional space on Business Advanced

Dear community, I'm here to advice that the support have been denying us additional space for two weeks, first telling us that there was a momentary problem, then that we had made a request before...
dropbox business
Quota
Storage space
benhum's avatar
benhum
Helpful | Level 6
2 years ago

Hi,

I've begun the process of moving all my work (video production) from a local NAS to Dropbox Business Advanced on the promise of unlimited storage and better backups/versioning.

 

It automatically increased my storage as I went along, and I've got a little over half way through the process (39.9TB of around 75TB), but the disk is now marked as full. I've contacted support, who told me "Unfortunately, we cannot add more space at the moment. However, our engineers are aware of the problem and are working on a solution". No timeline, and a follow up query to clarify whether I have reached a maximum amount of available storage currently available to an account, or if there is a problem relating to adding storage to any account, has not been answered.

 

Is 40TB a hard limit? Have I made a terrible error buying a year upfront of storage that doesn't meet my needs?

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