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Forum Discussion
I Didn't receive my HP promotion.
I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion
- Rich
Super User II
HunterbyDesign wrote:
I Have just bought my first HP Laptop and installed dropbox to received the free space.
Did you install Dropbox yourself, or did you do it through the app that's pre-installed on the laptop? You need to use the app that's pre-installed.
- Yes I installed it as per the pre installed installer
- Mark
Have you then completed the Getting Started guides: www.dropbox.com/gs ?
- Walter
Dropbox Staff
Hey HunterbyDesign, sorry to jump in here, but would it be OK if we reach out via email to have a further look internally?
I recently bought a new hp desktop and bought my son an HP laptop. Both should be eligible for the one-year of 100 GB Dropbox storage. When I signed into my account, there wasn't the additional storage space. Please email me to assist with completing the process for the increased storage, which will help me transfer my files from my old PC to the new one.
- Mark
Did you also complete www.dropbox.com/gs ?
- Unfortunately, that link didn’t provide any additional storage.
Thanks.
- maher1982
Super User
sorry I deleted my reply, i thought u were talking about lenovo offer
HI,
I have recently purchased a new HP 14s FQ series laptop. it was displayed that as part of welcome offer i will get 100GB dropbox for 12 months. after linking my existing account, i can see only 2 GB space, waited for couple of days and still the same. i can also understand many users have same issue, can anyone help here. did anyone received the 100GB space successfully. if there is no such promo why dropbox and HP wasting our time like this.
thanks,
Jeeva
HP+Dropbox promotional offer activation problem
Hi! I also signed up for the 100 GB promotion on my new HP computer. I installed Dropbox and verified my email address and got a Welcome message to get started. My profile only shows 2GB and now I am out of space. - Please help!
yes - my email address is [removed per the Community's Guidelines]
Hi everyone.
I have just purchased HP PC. I find Dropbox promotion with it but I cannot find hot to activate it.
I read info on https://help.dropbox.com/it-it/storage-space/hp-promotion but is not clear to me if I had to write an email to HP / Dropox support.
However I cannot find in my Dropbox account a way to do to.
May someone help me please?
Pasquale
- Mark
You need to open the pre-installed Dropbox application on the device - you MUST NOT download or manually update it. Then sign in and follow the prompts. You also need to complete www.dropbox.com/gs
