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HunterbyDesign's avatar
HunterbyDesign
Explorer | Level 3
3 years ago

I Didn't receive my HP promotion.

I Have just bought my first HP Laptop and installed dropbox to received the free space. However Once all my windows updates finished installing i dont have the space allocation as per the promotion 
Plans
Promotions
Storage space
Commuter34's avatar
Commuter34
Explorer | Level 3

I recently bought a new hp desktop and bought my son an HP laptop. Both should be eligible for the one-year of 100 GB Dropbox storage. When I signed into my account, there wasn't the additional storage space. Please email me to assist with completing the process for the increased storage, which will help me transfer my files from my old PC to the new one.

 

 

  • Commuter34's avatar
    Commuter34
    Explorer | Level 3
    3 years ago
    Unfortunately, that link didn’t provide any additional storage.

    Thanks.
    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hi Commuter34! 

       

      I just sent you an email, in order for us to have a closer look into this. 

       

      Reply back to me, and we'll take it from there. Thanks!

  • keelsryan's avatar
    keelsryan
    Explorer | Level 3
    12 months ago

    Hi Mark, Wondering if you could help me out? I'm having the same issue and have followed all the steps in getting started.

    Cheers, Keely

    • keelsryan's avatar
      keelsryan
      Explorer | Level 3
      12 months ago

      Hi,

       

      I bought a new hp laptop this week and followed the steps for Dropbox 100GB promotion but haven't seen it added to my account yet. Does anyone have any words of wisdom

       

      Cheers,

      Keely

      • maher1982's avatar
        maher1982
        Icon for Super User rankSuper User
        12 months ago

        Hi, There may be a variety of reasons you're not eligible to redeem the promotional space:

        • You're only eligible to redeem the same type of promotional deal once. For example, you can't redeem the HP promotion more than once, even if you buy multiple eligible HP devices.
        • The Dropbox app was not pre-loaded on your device.
        • You bought your device pre-owned or refurbished, and the previous owner redeemed the promotion associated with the device. Each device can only earn promotional space once.
        • Your device may not be eligible for the promotion due to some country and retailer exclusions.
        • Some HP promotions may only apply to new Dropbox users.

        Please find below link for more details:

        https://help.dropbox.com/storage-space/hp-promotion

         

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      12 months ago

      Hey keelsryan, I hope you're doing well!

       

      Would you mind if I send you an email, in order for us to have a closer look into this? 

       

      Keep me posted!

      • keelsryan's avatar
        keelsryan
        Explorer | Level 3
        12 months ago

        Hi Megan, 

         

        Please do, that would be great!

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