We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
Sync Icons missing on Windows 11
Hi all,
Our sync icons next to the folders/files are missing on my computer. I cannot see if the files are local or online only.
I have resinstalled dropbox, and they were back for one day and have now dissappeared again.
Please help!
I have the same issue. No sync icons displaying either in Files Explorer or Dropbox online.
- Nancy
Dropbox Staff
Hey Ripples88. The Dropbox website doesn’t show any syncing icons anyways, so it’s normal to not see any there.
Regarding your desktop app though; are you seeing the Dropbox icon in your system tray?
Can you let me know your app’s version and its syncing status?
Hi Nancy, Thanks for your reply. Brent from Dropbox tech support had said that apparently if one is also using OneDrive, (which I am), Windows imposes a restriction.
Windows has a limit of 15 overlay icons that Windows Explorer can load, and the operating system reserves 4 for its own use.
If there are more than 15, then the Dropbox icons or context menus may not show. To fix this and move the Dropbox sync icons to the first 15 positions....Follow the steps in the following article to open your Windows 10 registry editor (applicable to Windows 11 also):
- https://support.microsoft.com/en-us/windows/how-to-open-registry-editor-in-windows-10-deab38e6-91d6-e0aa-4b7c-8878d9e07b11
- Walter
Hey modelling architecture, sorry to hear you're having issues with this.
Could you please send us a screenshot of the app's exact status as shown in your taskbar at the moment?
If you happen to be running 3rd party apps that might be looking at your files on your computer, you may want to take a look at this discussion too.
In any case, please keep me posted!
thanks for getting back to me. Please see image. this is also happening on my
laptop.
