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Gkata's avatar
Gkata
New member | Level 2
7 years ago

Windows 10 tray icon missing

I have a brand new hp laptop with win10 pro. Installed dropbox latest from website but not able to get dropbox to start or show in system tray. Have disabled all AV and re moved and re installed dropbox via offline install. Now have complete formatted hp laptop and started over but same issue.
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  • Lusil's avatar
    Lusil
    7 years ago
    Hi there Gkata! 
     
    Thanks for carrying out anonymous's suggestions. Just to ensure, did you by any chance attempted an advance reinstall? 
     
    Let me know of any updates! :grin:
  • anonymous's avatar
    anonymous
    7 years ago

    Hi Gkata,

     

    I had this same (infuriating!) problem and fixed it thusly:

     

    Right click on the systray area 

    select Properties

    then select Notification area > customize

    At the top there is a link to "Select which icons appear on the taskbar"

    Go in there and toggle whatever setting you see for your dropbox icon.

    Exit out -- should be fixed.

     

    In my case the dropbox icon was set to "on" and I toggled it off. After exiting the dialog, I had my dropbox icon back in the "show hidden icons" area. I repeated the above and toggled the dropbox icon back to "on" and now it is back in my systray where it belongs.

     

    I hope this helps someone.

    • Gkata's avatar
      Gkata
      New member | Level 2
      7 years ago
      marcionitao thank you for the reply.
       
       I have tried your suggestion but it makes no difference. Yes Dropbox was ticked as ON. I toggled to off then ON again. I even tried enablind and disabling all tray icons. Works for all apps exept dropbox.
      Lates I have tried the following:
       
       
      removed dropbox, run CCcleaner, del temp files, disabled Win10 defender and firewall, logged in as differnet local user, downloaded and installed latest non beta offline installer. Install completed, screen flickers and then no Dropbox in tray. Dropbox service is running in task manager. Best of all - support from Dropbox is non existent. What a waste of money!
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago
        Hi there Gkata! 
         
        Thanks for carrying out anonymous's suggestions. Just to ensure, did you by any chance attempted an advance reinstall? 
         
        Let me know of any updates! :grin:

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