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Forum Discussion
Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684
I am using DropBox V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this with Adobe Support. I have unwisely selected additional folders in selective sync and have a mess. I am stuck with 4800 files for some time. What are my best options? Quit the app with warnings and restart? Restart Computer. Asking for help!
Addendum. I quit the app and restarted the computer. Another blunder is that I hit the update to Mac Dropbox link. I am stuck in between.
- Hannah
Dropbox Staff
Hey Bruce K.14, thanks for reaching out to us and sorry to see that you're having trouble with the Dropbox app.
You mentioned that you're getting a sync error; can you please send us a screenshot of the error, so we can investigate?
Also, can you hover your mouse over the Dropbox icon in your menu bar and let us know the exact sync status of the app?
Thanks in advance.
- Megan
Hi Bruce K.14, keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. Do you have an approximate idea as to how many files you have in your Dropbox account?
Since you mentioned that the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. Keep in mind, that we do not recommend re-installing the application if the migration is still in progress.
If none of these help, let me know.
- Jay
Hi Bruce K.14, if the files are only visible on the site and not your machine, have you tried downloading them manually and putting them in the same location in the Dropbox folder?
Is it realistic that the resolution has not been effectuated since Monday?
- Hannah
Apologies Bruce, but here on the Community we don't have a way to see if you've reached out to our support team or not, unless you provide us with the ticket number for your communication.
Since you have reached out to them, please send us the ticket number, so we can investigate this further.
Also, I was referring to a screenshot of the file info as described here, if you can get one.
