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Forum Discussion

Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
2 years ago

Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684

I am using DropBox  V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
Desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
Sync
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Bruce K.14, if the files are only visible on the site and not your machine, have you tried downloading them manually and putting them in the same location in the Dropbox folder?

  • Bruce K.14's avatar
    Bruce K.14
    Explorer | Level 3
    2 years ago

    Jay  Walter  Megan  Hannah 

     

    Things have gone from bad to worse. The app Icon reports 44 files being uploaded and downloading 4,507 files. Only 1 file is reported with a sync issue when I select the fix issues tab.  That file is presently available on my device!!! See Attached.  The bad to worse is because all of my work done since the problem began IS NOT ON THE DEVICE I TAKE TO COURT!! I copied the files for my case today to a thumb drive and transferred them to my laptop. For all intents and purposes, I am back in the stone age. Manually copying files to my laptop is not sustainable. I really need someone with knowledge to grease this wheel. PLEASE

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Bruce, would you mind sending us a screenshot of the file info of an example file that is giving you the sync issues?

      • Bruce K.14's avatar
        Bruce K.14
        Explorer | Level 3
        2 years ago

        Hannah, Jay , Walter , Megan  Craig 

         

        Dear Hannah,

        Ver170.4.5895 Uploading 16 Files downloading 4k files since March 16, 2023, and growing. This information was also sent to Craig (Dropbox Support). You stated that this would be expedited and transferred to a unit specializing in errors of this type, that you are only an email away. Forgive me if I perceive that this matter is not taken seriously by your support. Is this indeed a recommendation to use another provider?

        I am again providing you with a screenshot previously provided and taken again today.

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