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Forum Discussion
Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684
I am using DropBox V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
Hannah
Dropbox Staff
Dropbox StaffHey Bruce K.14, thanks for reaching out to us and sorry to see that you're having trouble with the Dropbox app.
You mentioned that you're getting a sync error; can you please send us a screenshot of the error, so we can investigate?
Also, can you hover your mouse over the Dropbox icon in your menu bar and let us know the exact sync status of the app?
Thanks in advance.
- Megan
Hi Bruce K.14, keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. Do you have an approximate idea as to how many files you have in your Dropbox account?
Since you mentioned that the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. Keep in mind, that we do not recommend re-installing the application if the migration is still in progress.
If none of these help, let me know.
Good morning,
I have not migrated to the new Dropbox for macOS, because my present sync is stuck!
@Megan My sync remains stuck. Looking for a lifeline!
- Walter
Hey Bruce K.14, sorry to jump in here, but could you update to the latest version of the app from this page and let us know if syncing gets stuck again?
Also, did you try clicking on the 'How to fix' options shown in your screenshot?
- Jay
Hi Bruce K.14, if the files are only visible on the site and not your machine, have you tried downloading them manually and putting them in the same location in the Dropbox folder?
Things have gone from bad to worse. The app Icon reports 44 files being uploaded and downloading 4,507 files. Only 1 file is reported with a sync issue when I select the fix issues tab. That file is presently available on my device!!! See Attached. The bad to worse is because all of my work done since the problem began IS NOT ON THE DEVICE I TAKE TO COURT!! I copied the files for my case today to a thumb drive and transferred them to my laptop. For all intents and purposes, I am back in the stone age. Manually copying files to my laptop is not sustainable. I really need someone with knowledge to grease this wheel. PLEASE
Is it realistic that the resolution has not been effectuated since Monday?
- Hannah
Apologies Bruce, but here on the Community we don't have a way to see if you've reached out to our support team or not, unless you provide us with the ticket number for your communication.
Since you have reached out to them, please send us the ticket number, so we can investigate this further.
Also, I was referring to a screenshot of the file info as described here, if you can get one.
Ticket 21854646
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Dear Hannah, Please let me know precisely which file you want me to screenshot. The article identifies many files.
