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Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
2 years ago

Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684

I am using DropBox  V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
Desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
Sync
Bruce K.14's avatar
Bruce K.14
Explorer | Level 3

 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Bruce K.14, keep in mind that following a migration to the new Dropbox for macOS, your files need to be re-synced. Depending on the amount of files you have in your Dropbox, this may take some time to complete. Do you have an approximate idea as to how many files you have in your Dropbox account?

 

Since you mentioned that the number of files has not reduced it might be worth checking out the troubleshooting steps outlined in this article. Keep in mind, that we do not recommend re-installing the application if the migration is still in progress.

 

If none of these help, let me know. 

  • Bruce K.14's avatar
    Bruce K.14
    Explorer | Level 3
    2 years ago

    Good morning,

    I have not migrated to the new Dropbox for macOS, because my present sync is stuck!

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