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Forum Discussion

Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
2 years ago

Sync error after reinstallation of Ventura 13.2.1 and running Running DropBox V169.4.5684

I am using DropBox  V169.4.568 on a fresh install of Ventura 13.2.1. Files also synched with Adobe Cloud initially reported as 3 unable to sync files on DropBox Desktop. I was unable to resolve this ...
Desktop
Dropbox Plus
Error Messages
Mac
Setting up the apps
Sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Bruce K.14, thanks for reaching out to us and sorry to see that you're having trouble with the Dropbox app.

 

You mentioned that you're getting a sync error; can you please send us a screenshot of the error, so we can investigate?

 

Also, can you hover your mouse over the Dropbox icon in your menu bar and let us know the exact sync status of the app?

 

Thanks in advance.

Bruce K.14's avatar
Bruce K.14
Explorer | Level 3
2 years ago

 

Hannah  Walter Megan 

 

Now running Dropbox v 170.4.5895  Problem persists.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Bruce K.14, if the files are only visible on the site and not your machine, have you tried downloading them manually and putting them in the same location in the Dropbox folder?

    • Bruce K.14's avatar
      Bruce K.14
      Explorer | Level 3
      2 years ago

      Jay  Walter  Megan  Hannah 

       

      Things have gone from bad to worse. The app Icon reports 44 files being uploaded and downloading 4,507 files. Only 1 file is reported with a sync issue when I select the fix issues tab.  That file is presently available on my device!!! See Attached.  The bad to worse is because all of my work done since the problem began IS NOT ON THE DEVICE I TAKE TO COURT!! I copied the files for my case today to a thumb drive and transferred them to my laptop. For all intents and purposes, I am back in the stone age. Manually copying files to my laptop is not sustainable. I really need someone with knowledge to grease this wheel. PLEASE

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey Bruce, would you mind sending us a screenshot of the file info of an example file that is giving you the sync issues?

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