As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event source. Can you all please fix your desktop client software to stop spamming my event logs with these errors? This issue has dragged on far, far too long already. Either stop emitting these errors, or fix the underlying problem. Thank you.

I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail. I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue. Extremely annoying and frustrating.

For the benefit of other community members, here's the response i had from Dropbox directly on this matter! From Dropbox:The file dbxsvc.exe is a component that we use as part of the Dropbox Sync Experience. Should you not be a team user, or not sync online-only files, then this file will never start operating. It is, however, created at install for all users regardless of whether you are opted in.Please note that the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log. In short, due to the way Microsoft categorizes something as report-worthy, we would expect the process to be mentioned in that log 3 times every 24 hours. We want to reassure you that everything is working properly and that doesn't indicate a fault.With that in mind, we understand that you may not wish to see this behavior and apologize if these entries were concerning to you.We would not recommend attempting to disable dbxsvc.exe. Please note that updating the desktop application or re-installing it will also attempt to re-add this process.------------------------------------------------------------------------------------------------------From me:I’ve never heard such a load of rubbish in my whole life. Suggest you speak to someone in your dev team who understands these things and come back with a proper answer. The service is trying to access a certificate that doesn’t exist or for which it doesn’t have permission. If, as you say, the service is not required - the code should not be trying to access the certificate.“ the issue you are experiencing is technically the volume of times it is writing to the error log, rather than any issue indicated by the process's presence in that error log” makes no sense. The event log doesn’t monitor volume of transactions & insert spurious errors about certificates for fun.------------------------------------------------------------------------------------------------------From Dropbox:I understand the frustration but unfortunately, there's no different response from our end regarding this matter.The dbxsvc.exe service will be installed and running as long as the Dropbox desktop application is installed. It is used to either install or uninstall dbx.sys when a user chooses to opt into or out of Sync features.If the dbxsvc.exe is not running or does not exist, the Dropbox desktop application will not be able to install dbx.sys, the minifilter to enable Sync features. The Dropbox desktop application doesn't have administrator rights to install or load the driver, these actions are preformed by the dbxsvc.exe service.If there is anything else I can do for you, please let me know.Have a great day!

Yes I did, and I replied to the email. In fact I replied with my own investigation and mentioned of what I've tracked down to be the cause being the DBX in Windows event viewer as critical errors that continue to occur five times per startup or restart. Uninstalled and then reinstalled everything. These are not solutions. Happened on all Windows computers that we have. This is with Keith is referring to as you guys just passing the sack and developers not resolving or wanting to resolve the issues.

Ok thanks - here it is - same errors on my other computer. I have a Dropbox Plus subscription which is sync'd on 2 computers + an iphone & ipad. version is 166.4.2920 on this computer - same on the other one. Both computers are Windows 11 x64 v 10.0.22621.1194

That sucks. I just chose to let my 2TB subscription downgrade back to Basic because I don't use or need anywhere near that much space. I see that's a common complaint/request in your community forums here, so perhaps your business strategists should get a clue and start offering a lower-storage, lower-cost paid tier for the millions of users like me.

CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

td47
Helpful | Level 6
4 years ago
It looks like a DropBox certificate has exceeded its 367 day life, after 20th Jan 2021. I have a dozen or so of these since that date:

Log Name: Application
Source: DbxSvc
Date: 05/03/2021 15:56:04
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: TONY-PCW7
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

Please fix these up in your next product update cycle.
- Jay
  Dropbox Staff
  4 years ago
  Hi td47, thanks for posting today!
  
  Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue?
  
  Keep me updated with any progress!
  - sdrolet
    New member | Level 2
    2 years ago
    Received the error in the Event Log Application, makes the PC reboot when the error occurs.
    
    The general error is:
    CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
    
    I have a fresh reinstall using the advance reinstall from this page:
    https://help.dropbox.com/installs/advanced-reinstall
    
    It was good yesterday, but today, the error starts re-appearing. What is the next solution. I can't have my work PC to reboot in Virtual meetings 5 times a day. FOr now, I quit the application when I start the computer, which defies the use of Dropbox.
Jay
Dropbox Staff
4 years ago
Hi keithfkelly, thanks for messaging the Community!

Have you tried an advanced reinstallation of the Dropbox desktop application to see if this helps?

Make sure to do this if you're not on a Dropbox Basic plan with more than 3 devices connected.

Keep me updated with any progress!
- RichT
  Helpful | Level 6
  2 years ago
  I am suffering with this issue on several computers. I have tried the clean reinstall process recommended and it makes no difference. It's not causing crashes or any other practical issues it's just filling up the event log with lots of unnecessary critical errors.
- Homegrown Phenom
  Helpful | Level 6
  4 years ago
  I'm on a Plus account and what you recommended still doesn't work. I have it installed on 2 devices and did a clean reinstall on both including clearing out leftover user/appdata folders and registry items to no avail.
  
  I uninstalled it on 1 of my devices fully and now only have it installed on my desktop and still getting this issue.
  
  Extremely annoying and frustrating.
  - General Stix
    Explorer | Level 4
    3 years ago
    Same issue here - also on a plus account - reinstalled windows from scratch - still getting the error - where is support?
- keithfkelly
  Helpful | Level 6
  4 years ago
  But I am using a Dropbox Basic plan on more than 3 devices. Does that mean I should not follow your instructions?
  - Jay
    Dropbox Staff
    4 years ago
    If you attempt these steps, then it means you won't be able to sign into the Dropbox desktop application again on that device, since you're over the 3 device limit for Basic accounts.
    
    We appreciate the feedback about the event viewer logs and have noted this on our system.

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CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.

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