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Forum Discussion
keithfkelly
4 years agoHelpful | Level 6
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
As multiple other users have already reported over the last couple years, I am seeing many of these error events in my Windows 10 Event Viewer, all coming from the DbxSvc (Dropbox service) event sou...
td47
4 years agoHelpful | Level 6
It looks like a DropBox certificate has exceeded its 367 day life, after 20th Jan 2021. I have a dozen or so of these since that date:
Log Name: Application
Source: DbxSvc
Date: 05/03/2021 15:56:04
Event ID: 281
Task Category: (4)
Level: Error
Keywords: Classic
User: N/A
Computer: TONY-PCW7
Description:
CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property.
Please fix these up in your next product update cycle.
- Jay4 years agoDropbox StaffHi td47, thanks for posting today!
Could you try reinstalling the Dropbox desktop application, without uninstalling it first, using this link to see if this resolves the issue?
Keep me updated with any progress!- Mmundell4 years agoNew member | Level 2
Hi Jay,
I am having the same problem and I've tried to update the app but I still have the same error at the event log.
"CertFindCertificateInStore failed with: (-2146885628) Cannot find object or property"
I didn't uninstall the app following the instructions just update the app, the current version is 120.4.4598
I appreciate your help.
Tks,
- DemianLucis4 years agoHelpful | Level 5
Same here.
Have this for langer time now and would like to get rid of it.
I have had uninstalled it, re-installed it, and now just as suggested installed without uninstalling. Twice. Error still occurs.
- td474 years agoHelpful | Level 6
JayMany thanks for the suggestion. I have done that, and have been monitoring for about 10 hours now. It DOES seem to have stopped those 281 errors, so if I do not see any ID 281 against DbxSvc, in a couple more days, I will mark this as a solution. While in the Event Viewer, I DID spot 107 Event ID 320 logs, all showing the same, from last November until today.NOTE: the re-install from your link was completed at 09:44 this morning.
"Source: DbxSvc Date: 19/03/2021 17:21:23
Event ID: 320
Task Category: (3)
Level: Information
Computer: T*********Description:
Failed to connect to the driver: (-2147024894) The system cannot find the file specified. , retrying... "These things are probably NOT widely reported, as only Techies tend to look at the event logs, but anyway, if you feel a new post is best to doument the above, I will do that.
- Jay4 years agoDropbox StaffWe appreciate the feedback on this matter.
I'd recommend keeping the app up to date, if it doesn't upgrade automatically, to see if this helps with the event logs.
- classic mesa3 years agoHelpful | Level 5
This is absolutely maddening.
The "this link" referenced below leads to a page to either Open Dropbox to Get Started or Remind Me Later - both lead to my dropbox on the web. Although, I get prompted to Open Dropbox on my computer, but when I click that, it doesn't open the desktop app, it opens the gdamn file explorer!
If I click on my profile icon and click to Install Dropbox App, it takes me to the same **bleep** page.
This experience is like being stuck in groundhog's day. Support docs for dropbox are all over the place, totally disorganized and circular.
This is on Win 10. DB v 138.4.2392. My DB tray icon has a red X, doesn't seem to be syncing, and I'm getting regualr dbxsvc 281 errors.
Is it possible to still install DB over itself while still running?- Foxfan1002 years agoNew member | Level 2
Late to this, but having just upgraded from the Free version to Plus, running on W11 22H2 on a 64bit PC, I am finding the 281 error suddenly occurring frequently and clogging up my Event Viewer,
The version of Dropbox is 182.4.6427, and I've been through the rigmarole of uninstalling, reinstalling, and reinstalling over the existing installation.
I don't recall ever seeing this problem when I was running the free 5gb version, but having paid for more capacity, I now find this cropping up all the time.
It seems to be a longstanding problem, and has anyone got answers as to why and what the surefire fix for it is. I really can't keep experimentally installing etc. on the offchance that something might work.
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