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Forum Discussion
gabriel_nemeth
4 years agoHelpful | Level 6
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
- asuss06Explorer | Level 4
been using Dropbox for 10 yrs without issue. yesterday i get a message saying "Cant establish a secure internet connection. ive tried everything i have found online from previous posts, including shutting off my antivirus and firewall completely, but there is no luck. i use my dropbox daily so i need this working. i also cant find any option to create a ticket, only help within the community.
hopefully someone can help. thanks in advance.
- asuss06Explorer | Level 4
Im using ESET NOD32 antivirus and its all up to date. i fiddled with the clock as well b/c i saw other sites saying that the time might be off. the firewall is Windows Defender. let me know what you might like a screenshot of and ill send you anything you want.
- ahmadkuNew member | Level 2
I got the same problem and was going to write a post asking for help! Hope u guys can fix this error ASAP!
- Clive_MNew member | Level 2
Am running Win 10 on a SurfaceBook3 machine, Dropbox been working perfectly on this machine for last five months, suddenly decided to stop syncing. Not aware of any changes to pc environment. The Dropbox icon in Taskbar now has a red "X" and when hover mouse get message "Can't establish secure internet connection", though machine is connected securely to internet. Have tried quitting and re-starting the Dropbox programme and also have re-started the pc several times. Issue been going on for several days. I have a shared folder in Dropbox, shared with one other user. Should I delete this folder maybe and set up again? Thanks, Clive
- igiuscalHelpful | Level 6
Stesso problema, da un paio di giorni.
Spero si risolva presto!
- butnothingNew member | Level 2
I started getting thias same thing this past Friday Dec. 4th. I last used it Nov. 27th. I also get "can't establish secure internet connection". At one point I got message "No internet connection, Please connect to internet". But this is NOT true, as everything else on my computer works fine on the net.
In light of your suggestions that it is caused by my Antivirus, I contacted them(ESET) and they advised me to troubleshoot by temporairily pause the protection and then try loading Dropbox again. I did just that. Recieved same message about "can't establish secure internet connecction".
I also have Dropbox loaded on my Android phone and my Android tablet, also both have ESET protection. There are no issues withg them at this time. Just with my laptop on Windows 10.....yes has the latest "critical" updates.
Please help.
- michaelb83Explorer | Level 3
hi everyone. for the last 2 days my Dell laptop says it cant establish a secure internet connection due to my time and date settings are wrong. i have no idea whats going on as these settings are correct. i have never had this issue before thanks!
- Sneaker42Helpful | Level 6
The current version is broken.
Try the beta mentioned here. Worked for me.
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
- igiuscalHelpful | Level 6
Here the issue is: dropbox cant establish a secure internet connection
I've installed last beta version and ow it works.
- romamiaExplorer | Level 4
Buonasera, da un po di tempo mi viene praticamente impossibile accedere al mio Dropbox dal pc. Sul sito web riesco a collegarmi e la versione della mia app è 111.4.472
- Dimitri De RadaExplorer | Level 4
Ho lo stesso problema e la stessa versione. Il problema è inziato dopo l'ultimo aggiornamento di windows.
- seriousnickExplorer | Level 3
Hi
On version 111.4.472, Windows 10 Pro ver 2004, OS build 19041.630
I have had the above error for a few days and searched for answers.
I have tried the "no proxy" (although every time Dropbox restarts, either manually or when computer restarts) it reverts to Auto Detect.
I have turned off all AV and firewall.
I have reset clock on router, bios and system.
I unchecked all the LAN boxes in internet options.
I have ensured ports 80 and 443 are accessible.
I have successfully logged into the Web dropbox.
I have reinstalled Dropbox.
None of the above have enabled the app to connect.
Today I have backdated to version 108.4.453 - which immediately updated itself to 111 again with the same symptoms.
So finally, I unistalled again, reinstalled version 108, but before continuing the install, I prevented the auto update by renaming the updaters in Program Files.
I am now successfully running again - albeit with an older version.
Are there known issues in ver 111?
Any insight gratefully accepted.
Thanks
Nick
- Herman66Explorer | Level 3
Ik krijg sinds kort een melding dat dropbox . (kan geen beveiligde internet verbinding tot stand brengen).
wat kan daar de oorzaak van zijn ik heb hey op mijn desktop en laptop/
kunnen jullie mij helpen dit probleem op te lossen/
- Herman66Explorer | Level 3Het probleem heeft zich opgelost met de beta software van jullie. Wanneer komt er weer een software update wie de beta software vervangt.
Groeten Herman
- Eduard13New member | Level 2
Добрый день. Dropbox пишет , что не удвлость установить защищенное соединение, так как неправильно заданы настройки даты и времени. Мы проверяли, время установлено верно, интернет есть.
- 1800gHelpful | Level 6
Зайдите в настройки Dropbox и убедитесь, что для параметра «Прокси-сервер» установлено значение «Без прокси»
Найдите раздел "Cannot establish a secure connection" по ссылке ниже
https://help.dropbox.com/installs-integrations/desktop/cant-establish-secure-connection
- Kos_cgHelpful | Level 5
Здравствуйте. Удалось устранить проблему? У меня аналогичная ситуация.
- AllianceCablingIncNew member | Level 2
I am having the same issue, Cant establish internet connection then get the error that my computer is offline eventhough I am connected to the WiFi. Please help!
- tonynzExplorer | Level 4
AllianceCablingInc wrote:I am having the same issue, Cant establish internet connection then get the error that my computer is offline eventhough I am connected to the WiFi. Please help!
Assuming you're on a PC not a mac, go into control panel, programs and features, and look for Dropbox and uninstall it. Click through all the boxes as any data you have in the cloud will stay there.
Download the beta version of dropbox here - https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
I don't know if this issue affects macs or not.
Go through the installation and hopefully you can just sign in and your files can resync.
- ifigaresExplorer | Level 3
It works now! Great, many thanks.
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