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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Desktop
Error Messages
Setting up the apps
Windows
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi asuss06, thanks for your message!

 

What security software are you running on your device, and is it up to date? 

 

Any other info or screenshots would be helpful!

asuss06's avatar
asuss06
Explorer | Level 4
4 years ago

Im using ESET NOD32 antivirus and its all up to date. i fiddled with the clock as well b/c i saw other sites saying that the time might be off. the firewall is Windows Defender.  let me know what you might like a screenshot of and ill send you anything you want.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Thanks for the info, asuss06, I've merged you to a thread with similar queries. Could you try installing the beta version of the app here.

    • tonynz's avatar
      tonynz
      Explorer | Level 4
      4 years ago

      Afternoon all

       

      Came to report same issue.  Date and time is correct, no proxy settings.  Keep changing Proxy in prefrences from Auto to off, but it reverts back when I exit Dropbox and then reopen.

       

      Turned off automatically detect settings in Windows 10 settings.  The setting in dropbox constantly reverts back to auto.  Saw the post about trying the beta build. Will check that out now.

       

      Edit - Worked!

    • asuss06's avatar
      asuss06
      Explorer | Level 4
      4 years ago

      PERFECT!!!!!   downloaded the Beta and all is excellent now!  thank you so much.

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