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Forum Discussion
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Boa noite. Estou com um problema. Não consigo sincronizar o meu Dropbox.
aparece a mensagem dropbox can't establish secure connection.
Já verifiquei data, antivirus desinstalei e instalei e continua com o mesmo problema. preciso de ajuda
Which anti virus do you have installed?
In another community thread, someone suggested making Dropbox and DropboxUpdate immune from filtering would be a solutionI use eset SS. I just see another reply and put the dropbox as "ignore" insted "Auto" and seems works fine right now. Thanks for your help.
Same exact problem. Just started yesterday on both computers that I use dropbox app on my pc.
Connecting to dropbox website works just fine. Checked all the fixes I could find online, including here (https://help.dropbox.com/installs-integrations/desktop/cant-establish-secure-connection#secure). Nothing. It's not the wifi, not the proxy setting, not the clock, and not the anti-virus software. This is very confusing. Dropbox's best feature is the harddrive integration, and now it doesn't work.
Is this a bug of the most recent update? Has anyone found a fix yet?
Hi everyone !
My main problem is now that Dropbox is saying that I cant establish secure internet connection. I tried every possible way to fix this problem. I changed proxy to no proxy, updated the app, uninstalled and reinstalled the app, ran compatibility on windows, changed the time on windows menu. This message comes only from one pc device, on the other 3 device dropbox is working very well without any problems. I would like to ask for your help, waiting for fast responses ! Thank you in advance, Zsolt
Hi i have the same problem yesterday after updating windows 10, and yes i have ESET Antivirus. How can i fix this problem? thank you
Got same problem and is also using ESET.
I am getting the message "Can't establish a secure Internet Connection". I have been using Dropbox for years on this computer without probllems. I have paused my antivirus program (ESET Node 32). Downloaded the latest version of Dropbox. The time is correct on the computer. But still no good.
Further to my previous post, I have now tried to access my Dropbox on three computers, and they are all showing this message. I can access Dropbox and make changes from my phone though.
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
After Windows 10 update December 8, 2020—KB4592438, I get "Can't Establish secure connection"
I have reset the system clock and been through Antivirus and firewall settings to NO AVAILI can work around through my browser, but I would like to get the desktop app working again
Has anyone found a fix, yet?
I am having the same exact issue. It's registering as can't establish the connection as well since I updated last night.
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
Hi everybody,
I see that since last Friday many of you have the same problem with Version 111.4.472. Has there been a solution? Mine is also not working. I tried everything that is given as advice. But nothing is working. I have two computers, one with still Win 7. There is no problem. But with Win 10. I use ESET. Now I tried to re-install, but (maybe 'of course') it's not working, as it's still lacking the internet concection.
WHAT TO DO???
I have seen 2 solutions ...
1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate
OK?
since yesterday I have "can not establish secure connection" Re-installed the app and checked no-proxy but still it thinks my pc is not connected online. Help?
it's strange but it fixed itself. It's fine now
- Daphne
Dropbox Staff
So we can look into this in more detail, I've reached out to the email linked with your profile here Mousebladder.
Please check your inbox for my message when you have the time, and we'll take it from there - thanks!
Add me to the list of people with this issue. Weirdly, it's only on my desktop PC. I've followed all the troubleshooting tips and I'm now left in the dark. I can access Dropbox.com from my work laptop and another personal laptop on my home wifi just fine so that means my ISP and router are most likely not the issue. Additionally, the problem occurs in both Edge and Chrome, so browsers are out. I've also disabled my firewall and AV, so I'm not suspicious of Norton360...which is also installed on my other home laptop with the same settings. In fact I even added a network traffic exception to allow all incoming and outgoing comms with Dropbox.com. My desktop app works just fine and is syncing without issue. So something must be up with the TCP/IP portion of Windows when it comes to handling transfers through browsers...Google Drive works, so I guess not all data transfers. This is a real PITA since I'm left with the only solution being a full re-format/re-install on the desktop.
- Same problem. One laptop connects. The other does not. Time is OK and the laptop is not offline
- Daphne
Hello there gabriel_nemeth, I hope you're well today!
Can you let me know if you're also having any issues connecting to the Dropbox website?
If you're getting any errors on www.dropbox.com, please send over a screenshot of this.
Looking forward to hearing from you!
@Daphne I can connect to the website just fine.
Potete risolvere scaricando la versione beta qui:
https://www.dropboxforum.com/t5/Dropbox-desktop-client-builds/Beta-Build-112-3-254/td-p/476277
Saluti
Alessio
The new version of Dropbox is like this for me, can you help me?
Ehsan-sobh download the latest beta update, that one is working while they fix
I have the same problem on my PC after the last update:
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