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Forum Discussion

gabriel_nemeth's avatar
gabriel_nemeth
Helpful | Level 6
4 years ago

Cannot establish a secure connection after dropbox update to 111.4.472

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'. I've checked my time on my laptop, router. It's fine. I've...
Desktop
Error Messages
Setting up the apps
Windows
  • Daphne's avatar
    Daphne
    4 years ago

    I've just received some news that I'd like to share with you all here!

     

    It appears that ESET has fixed the problem that was causing this error.

     

    For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.

     

    Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.

     

    Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.

     

    Let me know how it goes!

ZsoltN's avatar
ZsoltN
New member | Level 2
4 years ago

Hi everyone !

 

My main problem is now that Dropbox is saying that I cant establish secure internet connection. I tried every possible way to fix this problem. I changed proxy to no proxy, updated the app, uninstalled and reinstalled the app, ran compatibility on windows, changed the time on windows menu. This message comes only from one pc device, on the other 3 device dropbox is working very well without any problems. I would like to ask for your help, waiting for fast responses ! Thank you in advance, Zsolt

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    4 years ago

    Hi ZsoltN, thanks for contacting us!

     

    Are you using ESET antivirus software on that one PC device? Do you have any other software that could be affecting your connection to the Dropbox site?

     

    If you need any further assistance, please let me know!

    • JahLion's avatar
      JahLion
      Helpful | Level 6
      4 years ago

      Hi i have the same problem yesterday after updating windows 10, and yes i have ESET Antivirus. How can i fix this problem? thank you

  • Giorsoine's avatar
    Giorsoine
    New member | Level 2
    4 years ago

    Got same problem and is also using ESET.

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