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Forum Discussion
Storage says it is full, but it is not
Hi,
I'm new to these forums, so please bare with me.
I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time saying I am almost out of storage. No one else on my team sees this when they log in. I did previously have a large folder with a lot of images in it, however I have completely deleted that as well as deleted it from the trash.
When I click on the plan page, here is what I see:
Personal Dropbox spaceUsing 1.93 GB of 2 GB
Regular files (0 bytes)
Shared files (1.93 GB)
Unused space (74.18 MB)
I would love to speak with someone at DropBox directly, but it does not look like that is an option.
Can anyone please help?
Thanks in advance!
Hi jen2fe
You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team.
- Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not. I can only view using a texted link. But no option to download.
- Rich
Super User II
Chooch wrote:
Im unable to join a folder that has been shared via email. Getting message that storage is full. But its not.If you're receiving a message that your storage is full, that means the shared folder you're trying to join is larger than the amount of space available in your account. You'll need to upgrade to add the folder to your account.
I can only view using a texted link. But no option to download.You won't be able to add the files to your account if you don't have enough space, but you should still see a Download button allowing you to download the files to your computer. Can you provide a screenshot of what you see? Be sure to mask any private information.
Hi,
appreciate any help. Basically i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..? is it spam..?
- Rich
helpmerhonda wrote:
... i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..?
What does your usage say on your Plan page? Have you checked your Backups page?
- I am constantly receiving emails from Dropbox that I might lose my files if I do not upgrade with the explanation that I do not have sufficient storage. They mention I am over my limit (2GB) but when I go into my account I have 5.75GB and I am using 4.61GB. Does anyone knows what is going on?
- Hi Walter!
Thank you for getting in touch!
I have a Dropbox Basic plan with a personal Dropbox space of 5.75GB in total. The last email I have received was on September 3th, and I have been receiving the emails rather often since a while now. I’d appreciate any help!
Best,
Veronica
It shows I have barley used my available space, but no matter what I am told I have no space. I've permanently deleted everything I've trashed and slos every single item i've had shared. I went to "all files" and now only have 3 items taking up little space.
- No emails. It happens whenever I try to access a folder.
I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full. Only 761 MB of my 2 G are used. The popup is telling me to buy a subscription. How can I fix this? Thanks
- Rich
Upstate Cate wrote:
I am trying to access folders on Dropbox and I get a popup saying my Dropbox is full.
Are these shared folders that you've been invited to? If so, how large are then and do you have enough space in your account to cover the addition of the shared folder?
I keep getting emails telling me my Dropbox isn’t syncing and is full but I’ve deleted all files and there is nothing in backup! Driving me nuts. Before I delete Dropbox altogether does anyone know what’s causing the emails?
thanks in advance
Raymondo
Hi Hannah, many thanks for responding. The space usage shows as 0 bytes used out of 2 gigabytes. As far as I’m aware I only ever set up 1 Dropbox account but will see if I can find any evidence of an old one by looking back through my emails to see if I can find anything.
Watch this space!
Raymondus
It says my storage is full. However, I have only about 500MB of small files remaining in my DropBox. Where are all the other "hidden" files? How do I remove them? I have moved all of my documents out of DropBox and I'm between projects and customer folders have all been cleaned out as well.
- Mark
Are you using Dropbox backup?
No.
Seems like files are hidden. I backup a website. However, I've gone in to my DropBox folder and pulled them to the desktop. I have gone through most of my folders and haven't seen anything more than a few hundred megabytes. DropBox is reporting 10GB used. Not sure how to clean out the misc. other stuff. "hidden"
Hello.
I am a free account user with just the basic 2 GB of space, and recently I earned the additional 1.38GB by finishing the tasks (like referring friends).
The thing is, according to one of my members, who can edit and upload files,
Dropbox says it's full and she cannot add any file, even though there is 1.38GB unused space. (Screenshot as below)
Plus, I have enough space in my computer and drive as well.
Could someone help me? Thanks in advance!
- Megan
Dropbox Staff
Hey SJKWAK, let's get into this!
Do you get the error, or is it your member that gets one? Do you share a folder with her?
Keep in mind, that even though your Dropbox account might be having enough space, when you share a folder with someone they would also need to have adequate space on their account.
A Shared folder takes up space on both the recipient and the person that shared it.
Keep me updated!
Using 642MB of free 2.75GB. Even so, synching stopped and bell message suggests upgrading because I've gone beyond the free limit. Why, I've not gone beyond the free limit?
- Megan
Hi dtdoupe, I'd be happy to help you!
Can you send me a screenshot of the message you got? Also, what does your plan page right here, show?
Let me know more, and we'll take it from there.
I was told I was out of storage space. I deleted a ton of files. I know I'm under the limit, but Dropbox shows I'm still out of space. I'm the only user on this account, so it's not shared with anyone, unless they are referring to the different devices I'm using on this account. Anyone else with this issue? How did you resolve it? Thanks
- Mark
Hi Frustrated15
Does www.dropbox.com/account/plan show you as being under storage?
What is the exact error message you get?
Hi there...where do I find that info. Sorry. I'm not finding this dropbox site very user friendly.
