We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Raymondus's avatar
Raymondus
Explorer | Level 3

I keep getting emails telling me my Dropbox isn’t syncing and is full but I’ve deleted all files and there is nothing in backup! Driving me nuts. Before I delete Dropbox altogether does anyone know what’s causing the emails?

thanks in advance

Raymondo

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Raymondus, thanks for joining the Dropbox Community.

 

What do you see in your account settings here about your space usage?

 

Is it possible that you're receiving these emails to a different address, connected to a different, perhaps older Dropbox account and not your main one?

  • Upstate Cate's avatar
    Upstate Cate
    Explorer | Level 3
    2 years ago
    Same problem. I did that and I have 761.4 MB used.
    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Upstate Cate, how large is the shared folder you're trying to add to your account? Does it make your account overquota when adding the 761.4 MB from your existing files?

  • Raymondus's avatar
    Raymondus
    Explorer | Level 3
    2 years ago

    Hi Hannah, many thanks for responding. The space usage shows as 0 bytes used out of 2 gigabytes. As far as I’m aware I only ever set up 1 Dropbox account but will see if I can find any evidence of an old one by looking back through my emails to see if I can find anything.

    Watch this space!

    Raymondus

     

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!