We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Vika85's avatar
Vika85
Explorer | Level 3
2 years ago
I am constantly receiving emails from Dropbox that I might lose my files if I do not upgrade with the explanation that I do not have sufficient storage. They mention I am over my limit (2GB) but when I go into my account I have 5.75GB and I am using 4.61GB. Does anyone knows what is going on?
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Vika85, sorry to hear about this.

     

    Can you let us know what your plan tab reports in regards to your quota at the moment and when's the last time you got this email? 

     

    Thanks!

    • Vika85's avatar
      Vika85
      Explorer | Level 3
      2 years ago
      Hi Walter!
      Thank you for getting in touch!

      I have a Dropbox Basic plan with a personal Dropbox space of 5.75GB in total. The last email I have received was on September 3th, and I have been receiving the emails rather often since a while now. I’d appreciate any help!
      Best,
      Veronica
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        And what about the used space Vika85?

         

        Are you near your account's quota limit? How many emails have you received about this so far (recently)? 

About Delete, edit, and organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account with support from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!