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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

hfiumano's avatar
hfiumano
Explorer | Level 3
2 years ago

 

It shows I have barley used my available space, but no matter what I am told I have no space. I've permanently deleted everything I've trashed and slos every single item i've had shared. I went to "all files" and now only have 3 items taking up little space. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey hfiumano, where are you currently seeing that you're out of space?

     

    Are you getting email notifications? And if so, are they going to the email address associated with your account here, or a different address?

    • hfiumano's avatar
      hfiumano
      Explorer | Level 3
      2 years ago
      Hi,
      I had been receiving emails and now I also get the notification while on the Ap and desktop version
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey hfiumano & Upstate Cate, could you confirm what is your plan tab showing in regards to your quota at the moment?

         

        Also, can you let us know how large the folder you're trying to add to your account is? 

         

        If you could also send us a screenshot of the errors and/or notifications you're getting, I'd appreciate it. 

    • Upstate Cate's avatar
      Upstate Cate
      Explorer | Level 3
      2 years ago
      No emails. It happens whenever I try to access a folder.

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