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Forum Discussion

jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey Vika85, sorry to hear about this.

 

Can you let us know what your plan tab reports in regards to your quota at the moment and when's the last time you got this email? 

 

Thanks!

Vika85's avatar
Vika85
Explorer | Level 3
2 years ago
Hi Walter!
Thank you for getting in touch!

I have a Dropbox Basic plan with a personal Dropbox space of 5.75GB in total. The last email I have received was on September 3th, and I have been receiving the emails rather often since a while now. I’d appreciate any help!
Best,
Veronica
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    And what about the used space Vika85?

     

    Are you near your account's quota limit? How many emails have you received about this so far (recently)? 

    • Vika85's avatar
      Vika85
      Explorer | Level 3
      2 years ago
      Hello Walter,
      I have 5.75GB and I am using 4.61GB.
      Best
      Veronica
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi from me too, Vika85!

         

        Do you mind sending over a screenshot of one of these emails you keep receiving? I’d like to have a visual.

         

        Just make sure to mask any personal info that may be showing, like your own email address.

         

        Apart from that, can you clarify what’s the email address of the sender?

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