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jen2fe's avatar
jen2fe
Explorer | Level 3
4 years ago

Storage says it is full, but it is not

Hi,    I'm new to these forums, so please bare with me.   I have an account with folders shared with me by my employer. We have plenty of storage, but when I log in I see a message every time say...
Delete
FAQ
Space and storage
Storage space
  • Mark's avatar
    Mark
    4 years ago

    Hi jen2fe 

     

    You are nearly out of space - you only have 74mb of space left based upon the data you posted below. Shared folders use up the quota of every person within the share UNLESS you are a licensed team member of a Business plan. So, your colleagues either have more space, a paid plan or are part of a paid team. 

helpmerhonda's avatar
helpmerhonda
New member | Level 2

Hi,

 

appreciate any help. Basically i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..? is it spam..?

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
helpmerhonda wrote:

... i'm getting emails that i need to upgrade space or i''ll lose access to files, but when i log in , it says i have tons of space..?

What does your usage say on your Plan page? Have you checked your Backups page?

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