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Forum Discussion
I paid for an upgrade, but my account is still not upgraded
I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
- I’ve paid to upgrade my plan. The Money has been taken but no upgrade has happened
- Nancy
Dropbox Staff
Hey Kevvybhoy67, thanks for posting on the forum!
Just to clarify, did you upgrade your Dropbox account via the App Store on your mobile device?
Is it possible to send me a screenshot of the error message that you mention?
Keep me updated.
- I’ve paid for an upgrade but it still shows as sync paused
I upgraded to a Dropbox Plus subscription a month ago (via apple ID subscriptions). But the account is still Basic.
- Megan
Hi Kath8, let's see what we can find on this!
As a first step, could you try restoring your purchase from your Dropbox app on your Apple device, by following these steps?
In your Dropbox app, tap Account.
Tap on the gear icon at the top of your screen to access your settings.
Tap on Restore purchases, which should activate your last upgrade.Keep me posted!
Thanks very much for your help! It has worked 🙂
I have done my payment last week but still not activate pay Google play
- Hannah
Hey Kaliuitbali, thanks for bringing this to our attention.
Can you double-check to see if you received the purchase receipt from Google about your payment?
If you did, can we reach out to you via email, so we can look into this?
Thanks.
Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?
- Megan
Hi Peter Farren, let's look into this!
Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?
Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch!
- I paid for an upgrade through my iOS app, it won't recognize the upgrade. I also can't restore the purchases.
- Hannah
Hey Mellowhype99, thanks for bringing this to our attention.
If you the purchase receipt was sent to your email, can we reach out to you internally, so we can look into this a bit further?
- Yes please reach out to me. My inbox was full so I don't have the receipt, but I do have the subscription showing in the App Store.
I paid for for extra storage and my card was charged but I still don’t have space according to Dropbox. This is very frustrating, anyone know what I can do? I’ve contacted Dropbox and no help whatsoever. I may just cancel everything.
- Hannah
Hey Rebeccagceo, thanks for bringing this to our attention.
Did you upgrade your account directly through our website or through the Dropbox app on your mobile device?
If the second, was the payment made through iTunes or Google Play?
Let me know and we'll go from there.
- Through the app on mobile device. I assume iTunes because I don’t have Google play.
Hi, I bought and paid 2000GB storage but my account is not updating. Its still 2GB. Any ideas why?
- Why doesn’t it show my new storage space after upgrading it? It still shows 2GB for me for some reason…
