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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Bfreshh74 's avatar
Bfreshh74
New member | Level 2
I’ve paid for an upgrade but it still shows as sync paused
Bfreshh74 's avatar
Bfreshh74
New member | Level 2
3 years ago
How can I contact Dropbox ?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Bfreshh74 , sorry to see you're having trouble.

     

    Did you upgrade your account directly through our website or from the app on your phone?

     

    If the latter, was the payment made through iTunes or Google Play?

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