We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

GarryWP's avatar
GarryWP
Helpful | Level 6
2 years ago

Upgrading Database

My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-date.

 

Could this be stuck or will it eventually upgrade?

 

Any advice appreciated!

Desktop
Error Messages
Sync
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there GarryWP, sorry to hear about this.

     

    Can you please let us know if you tried rebooting since you first noticed this?

     

    If you did and this persists, can you send us a screenshot so that we can have a  look too?

     

    Thanks so much! 

    • GarryWP's avatar
      GarryWP
      Helpful | Level 6
      2 years ago

      Hi Walter,

       

      yes have rebooted and the same message appears. One of my colleagues who logged on at the same time as me this morning had the same message but it only lasted about 2 hours. Screen shot attached.

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        How many files are you syncing locally on your computer normally GarryWP? 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!