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GarryWP's avatar
GarryWP
Helpful | Level 6
2 years ago

Upgrading Database

My Dropbox app has been 'Upgrading Database...' for a number of hours today with the result that my colleagues can't see or access new files that I have worked on today because my sync is not up-to-d...
Desktop
Error Messages
Sync
  • GarryWP's avatar
    GarryWP
    2 years ago

    Great. Thank you.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there GarryWP, sorry to hear about this.

 

Can you please let us know if you tried rebooting since you first noticed this?

 

If you did and this persists, can you send us a screenshot so that we can have a  look too?

 

Thanks so much! 

GarryWP's avatar
GarryWP
Helpful | Level 6
2 years ago

Hi Walter,

 

yes have rebooted and the same message appears. One of my colleagues who logged on at the same time as me this morning had the same message but it only lasted about 2 hours. Screen shot attached.

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    How many files are you syncing locally on your computer normally GarryWP? 

    • GarryWP's avatar
      GarryWP
      Helpful | Level 6
      2 years ago

      I can see approx 500 folders with about 100 at any one time synced to my mac locally.

      Syncing files normally only takes minutes when I boot up in the morning. I haven't seen this message before 'Upgrading Database'.

      I can leave the machine on overnight to see if it resolves. Could it be indexing all files? As mentioned hasn't happened before.

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey GarryWP, can you let us know if you're on a Dropbox Business team?

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