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Kevvybhoy67's avatar
Kevvybhoy67
Explorer | Level 4
3 years ago

I paid for an upgrade, but my account is still not upgraded

I paid to upgrade my subscription but the account hasn’t been upgraded after taking the money. I tried to restore my purchase but just get an error code 409
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Peter Farren's avatar
Peter Farren
Explorer | Level 3

Hi, I got a message from Dropbox that my limit was exceeded. I changed my account to a higher plan. I notice that Dropbox are taking the money each month but I still cannot have access to the additional space. Is it possible to contact Dropbox and see what happened? I have gone into all the tabs and cannot find how to talk to Dropbox? Am I missing something?

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Peter Farren, let's look into this!

 

Do you have a transaction ID on your end? If so, can you use it in order to locate the account the charge is coming from?

 

Just to make sure you didn't upgrade the wrong account or have two Dropbox accounts. Thanks a bunch! 

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