We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Lentinim's avatar
Lentinim
Explorer | Level 4
26 days ago

I can't sync files after upgrading to Sequoia, why?

Ever since the Sequoia Upgrade my Dropbox has not been syncing across my 3 devices. I have followed all of the troubleshooting suggestions without any luck. I just uninstalled and reinstalled as my last resort and still nothing. Has anyone else been having this issue?

Desktop
Mac
Sync
  • Jay's avatar
    Jay
    26 days ago

    Thanks for the info, please let me know if you experience any further issues with the syncing.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    26 days ago

    Hi Lentinim,

     

    Thanks for reaching out to us.

     

    Can you please check the firewall?  Can you please try the following? 

     

    • Go to Apple logo top left corner
    • System Settings
    • Network
    • Firewall
    • Can you check if it is allowed for Dropbox?

    We can take it from there.

    • Lentinim's avatar
      Lentinim
      Explorer | Level 4
      26 days ago

      My Firewall was actually turned off. I turned on and added Dropbox. So far no changes in syncing.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        26 days ago

        Hi Lentinim , thanks for bringing this to our attention.

         

        What version of Sequoia and the Dropbox desktop application are you currently running on your machine?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!