You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

jkc-muc's avatar
jkc-muc
Explorer | Level 4
2 months ago

Can't sign into Dropbox desktop app on Mac OS Sequoia

Hi - since upgrading to macOS Sequoia (version 15.0) I can no-longer use Dropbox on my Mac.

It works on my other devices and I can also login to the website.

 

I signed out then signed into Dropbox on the Mac but this is as far as it gets:

Advice gratefully received.

 

 

 

 

Desktop
Install
Mac
Setting up the apps
  • DBX_Pedro's avatar
    DBX_Pedro
    2 months ago

    Hi jkc-muc ,

     

    Thanks for reaching out. 

     

    Could you please try doing this: 

     

    • Look for search bar
    • Then type terminal
    • When the terminal windows opens:
    • Type the following command

    sudo /usr/libexec/ApplicationFirewall/socketfilterfw --add /Applications/Dropbox.app

     

    It will ask you for the password of the Mac next

    After this is done can you please see if the issue persists in the dropbox app ?

     

    Can you please test this and get back to us?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 months ago

    Hi jkc-muc, thanks for bringing this to our attention.

     

    Could you try reinstalling the Dropbox desktop application, without uninstalling it first, by using this link?

     

    Keep me updated with any progress!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!