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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent
[removed per Community Guidelines]- Mark
Super User II
wrote:
Please assist me I had Dropbox illegally take money off my account I just had a basic plan free trial and I was upgraded now without consent and had money taken without consent.So if you had a free trial then you have consented to the upgrade. Dropbox very very clearly tells you that you will be charged after said trial. It also emails you confirmation of this.
- I did not consent to this, this is daylight robbery. I also didn't give my card details???
- Mark
Did you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider.
To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge
I did not give my card information to Dropbox or consent to an upgrade, I just did a basic free plan and got money deducted now from my account
I want a refund as I did not consent to upgrade or have money taken from my card for any subscriptions
[removed per Community Guidelines]I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach.
- The same thing happened to me. I got an email saying I would be charged once my trial was up, so I went to my account and talked to one of the bots on Dropbox AND they said I had the basic free plan. I was so confused when I got this email as I did not consent to upgrade and I did not give them my card information and then when I tried to "cancel" the trial, it said I had the basic free plan. There was nothing for me to cancel.
I need a refund as well and there's no way for me to contact Dropbox because it says my basic FREE plan doesn't have that option available yet they charged me $190.
Someone please help!!- Walter
Dropbox Staff
Hey Sdireda - sorry to hear you're having issues with this.
Did you upgrade or started a trial for a Dropbox plan at some point in the past? Do you have any other Dropbox account, associated with a different email address of yours perhaps?
Also, did you only receive this email notification or did you notice a charge as well?
- Hey, thanks for the quick response.
I did not sign up using any other email. It's my Gmail account and that's the email they sent the "7 day trial ends" to.
I tried to figure it all out when I got the email. I talked to a bot. And they said I have the basic free plan.
Then I figured i was okay & then I got charged $190.
I made the effort to cancel something I didn't even sign up for & it said I had nothing to cancel once I got into my account.
I had a subscription that I had forgotten about that was charging me monthly. FINALLY, I cancelled it on 9/19/2024. But today, I was charge what looks like a yearly charge. But that charge does not show in my account. I have no idea how to find if I perhaps have a second account. I certainly did not mean to sign up for a plus account. Please help.
- Walter
Hey jhorton2020 - sorry to hear about this.
Would it be OK if we reached out via email to have a further look internally?Let us know and we'll use the email address that's linked to your profile here, on our Community.
Absolutely! Thank you for helping me!
I cancelled my plan on 9/19/2024 for which I was paying monthly, but today I was charged what looks to be an annual fee. I have searched and this is the only account I know about. Also, the email about my payment sent me to this account. The payment is not posted in my dropbox account, but is in my paypal account. The notice of the payment came from Paypal and the merchant information says
Merchant
Dropbox
support-paypal@dropbox.com
+1 855-337-6726Something is not right. I will need my $127.79 back!
