Forum Discussion

New member | Level 2

2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account

wilmastolk
2 months ago
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

Dropbox Staff

Hey jhorton2020 - sorry to hear about this.

Would it be OK if we reached out via email to have a further look internally?

Let us know and we'll use the email address that's linked to your profile here, on our Community.

New member | Level 2

15 days ago

Absolutely! Thank you for helping me!

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