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Forum Discussion
Charged while on a Basic account
Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.
Mark
Super User II
Super User IIDid you give Dropbox your card information? If you added it here (or an App Store etc.) then the charge is genuine and you've almost certainly not cancelled a free trial. If you did not then somebody has cloned your card and so you need to speak to your card provider.
To contact support go to www.dropbox.com/support WHILE NOT LOGGED IN - even to here. So try an incognito window. This may also help you find the upgraded account: https://help.dropbox.com/billing/find-credit-card-charge
I did not give my card information to Dropbox or consent to an upgrade, I just did a basic free plan and got money deducted now from my account
I want a refund as I did not consent to upgrade or have money taken from my card for any subscriptions
[removed per Community Guidelines]
I have the same issue. I've been trying to get in touch with a human being working for Dropbox through their website, but this keeps me going around in circles. I've 'chatted' with the chatbox. Didn't help either. I've never done a free Dropbox Plus trial. I just have a Basic account. Yet the amount has been withdrawn from my bank account. Unfortunately, none of the details shown on my bank statement matches the 12-digit alphanumeric code that Dropbox asks for on their 'Help' pages. Never before have I done business with a company that is so difficult to reach.
I've been charged for a Dropbox Plus account, but I only have a Basic account. There's no way I can get in touch with the company. Customer service seems non-existent. What do I need to do to get my money back?
- Rich
wilmastolk wrote:
I've been charged for a Dropbox Plus account, but I only have a Basic account.
First, I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
- DBX_Pedro
Community Manager
Hi wilmastolk,
Thanks for reaching out.
Are you able to confirm the account you were charged for is related to the email linked to this account?
Can you please check the information provided by Rich where he mentions the credit card charge lookup tool ?
Once we have this information we can take it from there.
Thanks Pedro. I've found the answer to my question. I found my Plus subscription and cancelled it.
Hey! I'm sorry to hear this happened to you as well.
Yeah, the 12 alphanumeric code they're asking me for doesn't show up on my bank account statement either.
I've been emailing with a woman named Nancy about it from Dropbox.
