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Forum Discussion
Account ownership transfer
Hi community,
I need your help as Dropbox support completely stopped answering me: I work for an association which has a Dropbox account with paid subscription. The account has been set up by a former employee using her own email address. She then left the company and we do not have access to our own Dropbox folder because the former employee has the credentials. We can prove that the association is the owner of the Dropbox account thanks to our credit card which is used to pay for the subscription.
Do you know who I can contact to make the change and replace this former employee's email address by the association's email address and reset the password in order to regain access to the account?
Thanks a lot in advance for your help!
- maher1982
Super User
I am not sure but while you've mentioned that Dropbox support has not been responsive, it's essential to continue trying to reach them & submit a support ticket. As you mentioned, you can prove ownership through the credit card used for subscription payments that can confirm your association's ownership.
Thanks my friend, is there any email address I can write to or any website for me to submit another ticket?
- maher1982
Visit the official Dropbox Support page at https://www.dropbox.com/support.
However, please note that it's uncertain whether they will accept your credit card proof and provide assistance in your specific situation. Nevertheless, it's worth giving it a try.
