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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

jhorton2020's avatar
jhorton2020
New member | Level 2
15 days ago

I cancelled my plan on 9/19/2024 for which I was paying monthly, but today I was charged what looks to be an annual fee.  I have searched and this is the only account I know about.  Also, the email about my payment sent me to this account.  The payment is not posted in my dropbox account, but is in my paypal account.  The notice of the payment came from Paypal and the merchant information says 

Merchant
Dropbox
support-paypal@dropbox.com
+1 855-337-6726

 

Something is not right.  I will need my $127.79 back!

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