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Philene van Niekerk's avatar
Philene van Niekerk
New member | Level 2
2 months ago

Charged while on a Basic account

Please does anyone know how to get a refund I had a basic plan gave no consent to an upgrade and Dropbox stole money from my banking account
Billing
cancellations
Payments
Refunds
  • wilmastolk's avatar
    wilmastolk
    2 months ago

    Thanks Rich. I've found my subscription to a Plus account (I appeared to have created two Dropbox accounts) and cancelled it.

jhorton2020's avatar
jhorton2020
New member | Level 2
15 days ago

I had a subscription that I had forgotten about that was charging me monthly.  FINALLY, I cancelled it on 9/19/2024.  But today, I was charge what looks like a yearly charge.  But that charge does not show in my account.  I have no idea how to find if I perhaps have a second account.  I certainly did not mean to sign up for a plus account.  Please help.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    15 days ago

    Hey jhorton2020 - sorry to hear about this. 


    Would it be OK if we reached out via email to have a further look internally?

     

    Let us know and we'll use the email address that's linked to your profile here, on our Community. 

    • jhorton2020's avatar
      jhorton2020
      New member | Level 2
      15 days ago

      Absolutely!  Thank you for helping me!

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        15 days ago

        No worries  jhorton2020 - you've got  :envelope: 

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