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Forum Discussion
Unauthorized Dropbox Fax account and charge
I was awakened by an account alert I was being charged $180 for Dropbox Fax but, I never signed up and never used Dropbox fax. This is not authorized by me and I need my money ASAP ticket 22792660 was assigned to my issue but it says they're having a lot of issues with work load. This isn't my issue, I didn't authorize this signup or charge
Hey angryoldman, thanks for letting us know about this.
I can see from your ticket, that you're already in contact with a member of our team about this.
I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.
Have a great week ahead!
- Mark
Super User II
If you never gave Dropbox your card details then you need to speak to your card company as your card has been compromised.
- Hannah
Dropbox Staff
Hey angryoldman, thanks for letting us know about this.
I can see from your ticket, that you're already in contact with a member of our team about this.
I passed your comments along to the agent working on your case and raised the priority of your ticket, so they'll be replying back to you the soonest possible.
Have a great week ahead!
