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Forum Discussion
Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work (we assume it is because the expiration date changed and it was never updated on the account but since the card number is the same it can still be charged). We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward.
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
I've spent 45 minutes this morning trying to figure out how to cancel my account. Can't find the cancel link on my laptop or either of my two phones. Complete waste of time.
- I have the same problem. Suddenly got charged a $20 monthly charge. Never signed up. Cannot find an account associated. But even worse, there seems to be NO EASY WAY TO CANCEL OR CALL ANYbODY FOR HELP. Shameful!
- Walter
Dropbox Staff
Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!yes, you can.
- WalterPerfect, thanks so much, Nicholas. You've got
All I want is to cancel dropbox altogether, it's taking up space and I don't need it
- Hello I have been charged a subscription after having a basic free account for several years. I did not authorize thin & do not know him to even use Dropbox. What is going on? How ong is a subscription?
I am having the same issue
I have exhausted all the avenues they have on Dropbox which aren't many.
Have you had any luck?
- Hannah
Hey mark iturzaeta, thanks for the nudge here and sorry to see you're having trouble.
Is it possible that you're logged in to a different (free) Dropbox account and not your paid one?
You can check that through the plan tab in your account settings here.
If that's the case, do you have access/can login to the paid account? If you do, you can follow the steps here, to cancel your subscription.
If however, you don't have access to the paid account, let me know and I can send you an email, so we can look into it together.
- I have been charged for an annual subscription for the last three years although I have no record of authorising any such payments. Nor do I wish to subscribe to the service.
I have tried all avenues to have this cancelled and monies refunded to no avail. All correspondence has been ignored including contacting the CEO directly. I have had to resort to registering with the service against my better judgement to reach out to the community in case someone has any advice. In the meantime my bank has blocked any future requests for payment although I am still out of pocket for 3 years subscription. Thank you for any assistance you can provide.- Walter
Hey Nancyp1, sorry to hear about this.
Can you please clarify some things for us, so that we can assist further?
1. Do you remember if you had upgraded that account through our website directly or if it was through the app store on a mobile device?
2. Have you tried our self-served look up tool to identify the email address that's associated with your charges?
Let us know what you find and we'll take it from there.
I have no recollection of either subscribing to or using the service at any point over the last three years. The only correspondence I can find is a reminder that renewal was due and was sent to an email address I have not used for several years. I have been trying to respond to the request on a number of occasions but have been met with a blank wall no matter what method I used. As already mentioned I also tried to contact the CEO directly several times but no response has been forthcoming. I am still out of pocket by almost £300 for a service I do not wish to subscribe to. The renewal request was sent to my old address at [email removed as per Community Guidelines]
Hello, the person listed as our Admin is no longer with the company. A renewal charge recently came through that needs to be refunded and I need to delete the account/cancel the subscription.
- Mark
Super User II
You need to contact support for assistance via www.dropbox.com/support. Note that refunds are not usually issued unless there is a legal reason why they should be.
Please cancel this subscription and refund the $128.81 charged on my credit card on 10/31/2022, 83VL1SW73CX7
did you receive my request for account cancelation and refund on charges from 10/31/2022 on my credit card
83VL1SW73CX7
- Walter
Hey 1234567b2, I'm afraid we can't take account actions like cancellations or refunds on our Community, but I'll be happy to help out with this.
If you don't mind, I can send you an email to the email address that's linked to your profile here, so that we can have a further look internally.
Let me know and we'll take it from there.
- Yes send an email so we can get the subscription and refund taken care of.
83VL1SW73CX7 $128.81
- I suddenly started being charged this month $20 for Dropbox. I did not sign up or change any settings. WTF??? And it’s impossible to cancel. Or find any customer service. Help!
- Walter
Hey studiobaron, sorry to hear you're having issues with this.
Can you please clarify what plan you are on at the moment? Also, did you upgrade through our website directly in the first place or was it through the app store on a mobile device perhaps?
This will help us assist further.
- Same problem!
