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Forum Discussion
Cancel Subscription
Hi:
We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
- Hi Nicholas Contey, sorry to hear you're having issues with this.
Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?
Thanks!
I have been charged for an annual subscription for the last three years although I have no record of authorising any such payments. Nor do I wish to subscribe to the service.
I have tried all avenues to have this cancelled and monies refunded to no avail. All correspondence has been ignored including contacting the CEO directly. I have had to resort to registering with the service against my better judgement to reach out to the community in case someone has any advice. In the meantime my bank has blocked any future requests for payment although I am still out of pocket for 3 years subscription. Thank you for any assistance you can provide.
I have tried all avenues to have this cancelled and monies refunded to no avail. All correspondence has been ignored including contacting the CEO directly. I have had to resort to registering with the service against my better judgement to reach out to the community in case someone has any advice. In the meantime my bank has blocked any future requests for payment although I am still out of pocket for 3 years subscription. Thank you for any assistance you can provide.
- Walter
Dropbox Staff
Hey Nancyp1, sorry to hear about this.
Can you please clarify some things for us, so that we can assist further?
1. Do you remember if you had upgraded that account through our website directly or if it was through the app store on a mobile device?
2. Have you tried our self-served look up tool to identify the email address that's associated with your charges?
Let us know what you find and we'll take it from there.
I have no recollection of either subscribing to or using the service at any point over the last three years. The only correspondence I can find is a reminder that renewal was due and was sent to an email address I have not used for several years. I have been trying to respond to the request on a number of occasions but have been met with a blank wall no matter what method I used. As already mentioned I also tried to contact the CEO directly several times but no response has been forthcoming. I am still out of pocket by almost £300 for a service I do not wish to subscribe to. The renewal request was sent to my old address at [email removed as per Community Guidelines]
