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Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
3 years ago

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    3 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
Bjames's avatar
Bjames
Explorer | Level 3
Hello I have been charged a subscription after having a basic free account for several years. I did not authorize thin & do not know him to even use Dropbox. What is going on? How ong is a subscription?
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Bjames, thanks for the nudge here and sorry to see you're having trouble.

 

How did you pay for this subscription, was it through a credit card or through iTunes/Google Play?

  • JesusPlease's avatar
    JesusPlease
    New member | Level 2
    2 years ago

    My debit card/bank account was used for a basic monthly subscription without my permission or knowledge. I do not need the prescription or want it. I am not working. This is a violation that I want corrected immediately. Please take care of this on your end ASAP. contact me at [removed per the Community's Guidelines] Barbata J

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JesusPlease, sorry to hear about this.

       

      Would it be OK if we reached out via email to have a further look internally?

       

      If you've already contacted our support team about this, please share your ticket ID so that we can look it  up in our system too. 

       

      Thanks!

      • Bjames's avatar
        Bjames
        Explorer | Level 3
        2 years ago
        Please contact me per email. I do not have a ticket or means to continue this subscription every month. I did not give anyone permission or did not supply anyone my financial information. I expect your reply ASAP. Barbara Jamison
    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Bjames, if you have a free Basic account, but got charged, you probably got charged for a different account.

       

      Is the JesusPlease profile yours as well? Could it be possible that you're charged for that account instead?

       

      And which account should we reach out to, please?

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