You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
3 years ago

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    3 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
Hi Nicholas Contey, sorry to hear you're having issues with this.

Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

Thanks!
Bjames's avatar
Bjames
Explorer | Level 3
2 years ago
Hello I have been charged a subscription after having a basic free account for several years. I did not authorize thin & do not know him to even use Dropbox. What is going on? How ong is a subscription?
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Bjames, thanks for the nudge here and sorry to see you're having trouble.

     

    How did you pay for this subscription, was it through a credit card or through iTunes/Google Play?

    • JesusPlease's avatar
      JesusPlease
      New member | Level 2
      2 years ago

      My debit card/bank account was used for a basic monthly subscription without my permission or knowledge. I do not need the prescription or want it. I am not working. This is a violation that I want corrected immediately. Please take care of this on your end ASAP. contact me at [removed per the Community's Guidelines] Barbata J

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey JesusPlease, sorry to hear about this.

         

        Would it be OK if we reached out via email to have a further look internally?

         

        If you've already contacted our support team about this, please share your ticket ID so that we can look it  up in our system too. 

         

        Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions