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Nicholas Contey's avatar
Nicholas Contey
Explorer | Level 4
3 years ago

Cancel Subscription

Hi:    We are trying to cancel a dropbox charge that has been incurring on our Company credit card for sometime now. However, no one seems to be able to locate the account associated with it. We ...
cancellations
Refunds
  • Walter's avatar
    Walter
    3 years ago
    Hi Nicholas Contey, sorry to hear you're having issues with this.

    Would it be OK if I reach out via the email address that's connected to your profile here, in our Community, in order to look further into this matter?

    Thanks!
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hey 1234567b2, I'm afraid we can't take account actions like cancellations or refunds on our Community, but I'll be happy to help out with this.

 

If you don't mind, I can send you an email to the email address that's linked to your profile here, so that we can have a further look internally.

 

Let me know and we'll take it from there. 

1234567b2's avatar
1234567b2
New member | Level 2
3 years ago
Yes send an email so we can get the subscription and refund taken care of.
83VL1SW73CX7 $128.81
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Sure thing 1234567b2 - you've got :envelope:

     

    At your convenience, please have a look at your inbox and we'll take it from there.

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